Day Member Services
About The Position
The Member Services Representative (MSR) is the first point of contact for members and guests at a Planet Fitness club. The role provides exceptional customer service, handles membership inquiries and transactions, and helps maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. The MSR contributes to a positive member experience through friendly and professional interactions, prompt support, and knowledge of club culture, policies, and procedures. The position is full-time and onsite at FG Fitness Sandusky LLC in Sandusky, Ohio, with a day shift. Responsibilities include greeting members and guests, answering questions and helping with account and billing matters, supporting membership sales and sign-ups, operating the front desk and POS system, and maintaining club cleanliness and safety. The role requires obtaining and maintaining CPR/AED and tanning certifications within required timeframes.
Requirements
- Must be at least 18 years of age.
- Must be able to work onsite; the position is not remote.
- Upbeat, professional, and positive attitude with a strong work ethic.
- Reliable, punctual, and dependable.
- Professional, respectful, and solutions-oriented in interactions with members and employees.
- Commitment to cleanliness and creating a positive member experience.
- Ability to learn and apply company cleaning practices, policies, and procedures.
- Ability to read and follow verbal and written instructions.
- Obtain and maintain CPR/AED certification within required timeframes.
- Obtain tanning certification within company-required timeframes.
- Must submit to a National Sex Offender Registry search.
- Ability to perform the physical demands of the role, including prolonged standing and walking, frequent bending and other movements, and lifting up to 50 pounds.
- Ability to perform CPR and operate equipment as needed.
- Ability to communicate verbally in person and by phone.
- Normal vision and hearing, with or without correction.
Nice To Haves
- High school diploma or equivalent.
- Prior experience working in a fitness club setting.
- Basic understanding of cleaning chemicals and safety standards.
Responsibilities
- Greet members, prospective members, and guests in a friendly, professional manner and provide outstanding customer service.
- Respond promptly and courteously to member questions and concerns; assist with account inquiries, changes, and billing questions.
- Provide information about memberships and amenities, give tours, assist with sign-ups, and explain current specials and upgrades.
- Meet or exceed membership and customer service goals.
- Check members into the club using the POS system and answer phones professionally and efficiently.
- Process new memberships, cancellations, and payments accurately.
- Follow assigned opening and closing procedures and inform the Assistant Manager or General Manager when issues arise.
- Perform assigned cleaning duties throughout the shift, including maintaining restrooms, locker rooms, and workout areas.
- Ensure weights are returned to appropriate rack areas and regularly walk the floor to keep the club clean, organized, and safe.
- Refill cleaning stations and supplies as needed.
Benefits
- Medical, dental, and vision insurance.
- Paid time off (PTO).
- Free Black Card membership.
- 401(k) and Roth retirement savings plans.
- Healthcare and dependent care flexible spending accounts.
- Short-term disability, long-term disability, term life insurance, and other benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
