Day Member Services
About The Position
The Member Services Representative (MSR) is the first point of contact for members and guests at the club. The role provides customer service, handles membership inquiries and transactions, and helps maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. MSRs support a positive member experience through friendly, professional interactions, prompt assistance, and knowledge of club culture, policies, and procedures. The position is onsite at FG FITNESS TROY LLC in Troy, Ohio, and is part-time, with an afternoon/evening shift. It includes front desk operations, membership support, and cleaning and maintenance duties. The role requires obtaining and maintaining CPR/AED and tanning certifications within required timeframes. Employees at this franchise location are employed by the franchisee, not PFHQ.
Requirements
- Must be at least 18 years old.
- Ability to work onsite; this is not a remote position.
- Upbeat, professional, and positive attitude and strong work ethic.
- Reliable, punctual, and dependable.
- Professional, respectful, and solutions-oriented interactions with members and employees.
- Commitment to cleanliness and creating a positive member experience.
- Ability to learn and apply company cleaning practices, policies, and procedures.
- Ability to read and follow verbal and written instructions.
- Must obtain and maintain CPR/AED certification within required timeframes.
- Must obtain tanning certification within company-required timeframes.
- Must submit to a National Sex Offender Registry search.
- Ability to perform prolonged standing and walking, frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movements, and lifting up to 50 lbs.
- Ability to perform CPR, operate equipment as needed, and communicate verbally in person or by phone.
- Normal vision and hearing, with or without correction.
Nice To Haves
- High school diploma or equivalent preferred.
- Prior experience working in a club fitness setting.
- Basic understanding of cleaning chemicals and safety standards.
Responsibilities
- Greet members, prospective members, and guests in a friendly and professional manner.
- Provide outstanding customer service and respond promptly and courteously to member questions and concerns.
- Assist members with account inquiries, changes, and billing questions.
- Provide information about memberships and amenities, give tours, and assist prospective members with sign-ups.
- Promote and explain membership specials and upgrades, including Black Card, and meet or exceed membership and customer service goals.
- Check members into the club using the POS system and answer phones professionally and efficiently.
- Process memberships, cancellations, and payments accurately.
- Follow assigned opening and closing procedures.
- Inform the Assistant Manager or General Manager of issues as appropriate.
- Perform assigned cleaning duties and maintain the cleanliness and neatness of the club, including restrooms, locker rooms, and workout areas.
- Return weights to the appropriate rack area and regularly walk the floor to keep the club clean, organized, and safe.
- Refill cleaning stations and supplies as needed.
- Obtain and maintain CPR/AED and tanning certifications within required timeframes.
Benefits
- Medical, dental, and vision insurance.
- Paid time off (PTO).
- Free Black Card Membership.
- 401(k) and Roth retirement savings plans.
- Healthcare and dependent care flexible spending accounts.
- Short-term disability, long-term disability, term life insurance, and other benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
