Day Member Services

Planet Fitness - TG3E/CM3•Norwalk, OH

1d•Onsite

About The Position

The Member Services Representative (MSR) is the first point of contact for members and guests at Planet Fitness. The role provides customer service, handles membership inquiries and transactions, and helps maintain a clean, comfortable, and friendly “Judgement Free Zone®.” The MSR supports a positive member experience through professional interactions, prompt assistance, and knowledge of club culture, policies, and procedures. This position is onsite at FG Fitness Norwalk LLC in Norwalk, Ohio, and is part-time with an afternoon/evening shift. Duties include greeting and assisting members and prospective members, supporting sales and membership transactions, operating the front desk, and performing cleaning and facility upkeep. The role requires standing and walking for prolonged periods and may involve lifting up to 50 pounds and other physical activities. Medical, dental, and vision insurance, paid time off, a free Black Card membership, retirement savings plans, and other benefits are offered.

Requirements

Must be at least 18 years old.
Ability to work onsite; this is not a remote position.
Upbeat, professional, and positive attitude and strong work ethic.
Reliable, punctual, and dependable.
Professional, respectful, and solutions-oriented in interactions with members and employees.
Commitment to cleanliness and creating a positive member experience.
Ability to learn and apply company cleaning practices, policies, and procedures.
Ability to read and follow verbal and written instructions.
Obtain and maintain CPR/AED certification within required timeframes.
Obtain tanning certification within company-required timeframes.
Submit to a National Sex Offender Registry search.
Prolonged periods of standing and walking; ability to stoop, bend, kneel, climb, reach, twist, perform repetitive hand movements, and lift up to 50 pounds as required.
Ability to perform CPR and operate equipment as needed.
Ability to communicate verbally in person and by phone to exchange information.
Normal vision and hearing, with or without correction.

Nice To Haves

High school diploma or equivalent preferred.
Prior experience working in a club fitness setting.
Basic understanding of cleaning chemicals and safety standards.

Responsibilities

Greet members, prospective members, and guests in a friendly and professional manner.
Provide outstanding customer service and respond promptly and courteously to member questions and concerns.
Assist members with account inquiries, account changes, and billing questions.
Explain Planet Fitness memberships and amenities, provide tours, and assist with sign-ups.
Promote and explain current membership specials and upgrades, such as Black Card, and meet or exceed membership and customer service goals.
Check members into the system using the club’s POS system and answer phones professionally and efficiently.
Accurately process new memberships, cancellations, and payments.
Follow assigned opening and closing procedures.
Inform the Assistant Manager or General Manager when issues arise.
Perform assigned cleaning duties throughout the shift and help maintain clean restrooms, locker rooms, and workout areas.
Return weights to their appropriate rack areas and regularly walk the floor to keep the club clean, organized, and safe.
Refill cleaning stations and supplies as needed.