Member Services Rep Part Time Afternoon/ Evening

Fitton Clubs•New Castle, PA

9h•Onsite

About The Position

The Member Services Representative (MSR) is the first point of contact for Planet Fitness members, prospective members, and guests. This part-time, on-site role provides exceptional customer service and helps create a positive “Judgement Free” member experience through friendly, professional interactions and knowledge of club culture, policies, and procedures. The MSR handles membership inquiries and transactions, supports sales, operates the front desk, and helps maintain a clean, comfortable, and safe club environment. The role is scheduled for afternoon/evening work. Bilingual English/Spanish applicants are encouraged to apply.

Requirements

Must be at least 18 years old.
Must be able to work on-site; this is not a remote position.
Must submit to a National Sex Offender Registry search; continued employment depends on a satisfactory background-check outcome.
Must obtain and maintain CPR/AED certification within required timeframes and maintain the physical ability to perform CPR/AED in an emergency.
Must obtain Tanning Certification within the company-required timeframe.
Upbeat, professional, positive attitude and strong work ethic.
Reliable, punctual, and dependable.
Professional, respectful, and solutions-oriented in interactions with members and employees.
Commitment to cleanliness and creating a positive member experience.
Ability to learn and apply company cleaning practices, policies, and procedures.
Ability to read and follow verbal and written instructions.
Ability to stand and walk for prolonged periods; frequently stoop, bend, kneel, climb, reach, twist, perform repetitive hand movements, and lift up to 50 pounds.
Ability to perform CPR, operate equipment as needed, and verbally communicate in person or by phone to exchange information.
Normal vision and hearing, with or without correction.

Nice To Haves

High school diploma or equivalent.
Prior experience working in a club fitness setting.
Basic understanding of cleaning chemicals and safety standards.
Bilingual English/Spanish.

Responsibilities

Greet members, prospective members, and guests in a friendly and professional manner.
Provide outstanding customer service and respond promptly and courteously to member questions and concerns.
Assist members with account inquiries, account changes, and billing questions.
Explain Planet Fitness memberships, amenities, specials, and upgrades, and assist prospective members with tours and sign-ups.
Meet or exceed membership and customer service goals.
Check members into the system using the club’s POS system and answer phones professionally and efficiently.
Process new memberships, cancellations, and payments accurately.
Follow opening and closing procedures as assigned.
Inform the Assistant Manager or General Manager if issues arise.
Perform assigned cleaning duties throughout the shift, including in restrooms, locker rooms, and workout areas.
Return weights to their appropriate rack areas and regularly walk the floor to keep the club clean, organized, and safe.
Refill cleaning stations and supplies as needed.