Member Services Rep Part Time Weekend Afternoon/ Evening

Fitton Clubs•Youngstown, OH

9d•Onsite

About The Position

Planet Fitness is seeking a motivated, part-time Member Services Representative to provide a superior level of customer service to members, prospective members, and guests and create an exceptional “Judgement Free” experience. The role is for weekend afternoon/evening work. Bilingual English/Spanish applicants are encouraged to apply. The representative handles front-desk and customer-service activities, including welcoming visitors, answering phones, checking in members, touring and signing up new members, communicating club information, responding to questions and concerns, and processing sales and membership-related transactions. The role also involves maintaining cleanliness and upkeep throughout the club, including the front desk, lobby, exercise equipment, tanning beds, restrooms, and wet areas. Applicants must be at least 18 years old, have a high school diploma or GED equivalent, and obtain and maintain CPR/AED certification within the company’s required time frames. Prior customer-service experience is preferred. Overnight-position background-check requirements are listed in the posting but do not apply to the advertised weekend afternoon/evening position. The employer describes opportunities to contribute to members’ well-being and work alongside a team of professionals.

Requirements

Must be at least 18 years of age.
High school diploma or GED equivalent required.
Exceptional customer-service skills and the ability to interact positively and professionally with members and coworkers while exceeding member expectations.
Upbeat, positive, and professional attitude.
Punctuality and reliability.
Obtain and maintain CPR/AED certification within the time frames required by the company.
Physical ability to perform CPR/AED in a medical emergency.
Ability to walk and stand for prolonged periods and frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions.
Ability to occasionally lift, carry, push, and/or pull up to 50 pounds.
Ability to talk continually in person or by phone during the shift.
Ability to see and hear within normal ranges, with or without correction.

Nice To Haves

Prior customer-service experience preferred.
Bilingual English/Spanish applicants are encouraged to apply.

Responsibilities

Welcome members and guests and provide exceptional customer service.
Answer phone calls in a friendly manner and assist callers with questions.
Check in members, provide tours, sign up new members, log amenities, and communicate updates and events.
Respond to member questions and concerns in a timely and professional manner.
Process beverage and merchandise purchases using the point-of-sale system.
Use the POS system to assist with membership cards, address changes, billing, and payment questions.
Keep the front desk area and lobby clean and orderly.
Perform facility cleaning and upkeep, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Clean exercise equipment and tanning beds regularly.
Clean and stock restrooms and wet areas regularly.
Obtain and maintain CPR/AED certification within the company’s required time frames and retain the physical ability to administer CPR/AED in an emergency.