Member Services Rep Part Time Afternoon/ Evening

Fitton Clubs•Troy, OH

5d•Onsite

About The Position

The Member Services Representative (MSR) is the first point of contact for Planet Fitness members, prospective members, and guests. The role provides exceptional customer service, handles membership inquiries and transactions, and helps maintain a clean, comfortable, and friendly “Judgement Free Zone®.” The MSR supports a positive member experience through professional interactions, prompt assistance, and familiarity with club culture, policies, and procedures. This part-time position is performed onsite during afternoon/evening hours and reports to the Club Manager or Assistant Club Manager. Compensation is $11.00 per hour. Bilingual English/Spanish applicants are encouraged to apply.

Requirements

Must be at least 18 years old.
Must be able to work onsite; this is not a remote position.
Must submit to a National Sex Offender Registry search; continued employment depends on a satisfactory background-check outcome.
Must obtain and maintain CPR/AED Certification within company-required timeframes and maintain the physical ability to perform CPR/AED during a medical emergency.
Must obtain Tanning Certification within company-required timeframes.
Upbeat, professional, and positive attitude with a strong work ethic.
Reliable, punctual, and dependable.
Professional, respectful, and solutions-oriented in interactions with members and employees.
Commitment to cleanliness and creating a positive member experience.
Ability to learn and apply company cleaning practices, policies, and procedures.
Ability to read and follow verbal and written instructions.
Ability to perform CPR and operate equipment as needed.
Ability to communicate verbally in person and by phone to exchange information.
Normal vision and hearing, with or without correction.

Nice To Haves

High school diploma or equivalent.
Prior experience working in a club fitness setting.
Basic understanding of cleaning chemicals and safety standards.
Bilingual English/Spanish.

Responsibilities

Greet members, prospective members, and guests in a friendly and professional manner and provide outstanding customer service.
Respond promptly and courteously to member questions and concerns; assist with account inquiries, changes, and billing questions.
Provide information about memberships and amenities, conduct tours, assist with sign-ups, and explain current membership specials and upgrades.
Meet or exceed membership and customer service goals.
Check members into the club using its POS system and answer phones professionally and efficiently.
Accurately process memberships, cancellations, and payments; follow opening and closing procedures as assigned.
Inform the Assistant Manager or General Manager when issues arise.
Perform assigned cleaning duties throughout the shift, including maintaining restrooms, locker rooms, and workout areas.
Return weights to the appropriate rack area and walk the floor regularly to keep the club clean, organized, and safe.
Refill cleaning stations and supplies as needed.