Member Services Rep Part Time Weekend Afternoon/ Evening

Planet Fitness - Fitton Clubs•Boardman, OH

10d

About The Position

Planet Fitness is seeking a motivated, part-time Member Services Representative to provide a superior level of customer service to members, prospective members, and guests, helping ensure an exceptional “Judgement Free” experience. The role is for weekend afternoon/evening hours. Bilingual English/Spanish applicants are encouraged to apply. The representative supports front desk and customer service activities, including welcoming visitors, answering questions, handling member check-ins and new memberships, processing transactions, and responding to member concerns. The role also involves maintaining the cleanliness and upkeep of the front desk, lobby, exercise areas, tanning beds, restrooms, and wet areas. Applicants must be at least 18 and have a high school diploma or GED. CPR/AED certification must be obtained and maintained within company-required time frames, along with the physical ability to administer CPR/AED in an emergency. Prior customer service experience is preferred. The job requires prolonged standing and walking, frequent bending and other movements, occasional handling of weights up to 50 pounds, and the ability to communicate continually during a shift.

Requirements

Must be at least 18 years of age.
High school diploma or GED equivalent required.
Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers while exceeding member expectations.
Upbeat, positive, and professional attitude.
Punctuality and reliability.
Obtain and maintain CPR/AED certification within company-required time frames.
Physical ability to perform CPR/AED in a medical emergency.
Ability to walk and stand for prolonged periods and frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions.
Ability to occasionally lift, carry, push, and/or pull up to 50 pounds.
Ability to talk continually in person or by phone during a shift.
Ability to see and hear within normal ranges, with or without correction.

Nice To Haves

Prior customer service experience preferred.
Bilingual English/Spanish applicants are encouraged to apply.

Responsibilities

Greet members and guests, provide exceptional customer service, and help them feel comfortable and welcome.
Answer phones courteously and assist callers with questions.
Check members in, tour and sign up new members, log amenities, and communicate updates and events.
Respond to member questions and concerns in a timely and professional manner.
Process beverage and merchandise purchases using the point-of-sale system.
Use the POS system to assist with membership cards, address changes, and billing or payment questions.
Keep the front desk and lobby clean and orderly.
Clean and maintain the facility, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Clean exercise equipment and tanning beds.
Clean and stock restrooms and wet areas.
Obtain and maintain CPR/AED certification within company-required time frames.
Maintain the physical ability to administer CPR/AED during a medical emergency.