Member Services Rep Part Time Weekend Evening

Planet Fitness - Fitton Clubs•Lewiston, ID

9d•Onsite

About The Position

Planet Fitness is seeking a motivated Member Services Representative to provide a superior level of customer service to members, prospective members, and guests, and to deliver an exceptional “Judgement Free” member experience. The position is part-time and scheduled for weekend and evening work. Bilingual English/Spanish applicants are encouraged to apply. The role combines front-desk and customer-service duties with regular cleaning and upkeep of the facility. Applicants must be at least 18 years old and have a high school diploma or GED equivalent. Employees must obtain and maintain CPR/AED certification within company-required time frames and be physically able to administer CPR/AED in an emergency. Prior customer service experience is preferred. For overnight positions, applicants must submit to a seven-year criminal background check within the first week of hire; continued employment depends on a satisfactory outcome. Employees at franchise locations are employed by the franchisee, not PFHQ. Each franchisee is responsible for employment matters and compliance with applicable laws. E-Verify participation is noted for Utah locations.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
Exceptional customer service skills and ability to interact positively and professionally with members and coworkers while exceeding member expectations.
Upbeat, positive, and professional attitude.
Punctuality and reliability.
Obtain and maintain CPR/AED certification within company-required time frames.
Maintain the physical ability to perform CPR/AED in an emergency.
For overnight positions, submit to a seven-year criminal background check within the first week of hire; continued employment depends on a satisfactory outcome.
Ability to walk and stand for prolonged periods and frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions.
Ability to occasionally lift, carry, push, and/or pull up to 50 pounds.
Ability to talk continually in person or on the phone during a shift.
Ability to see within the normal visual range, with or without correction.
Ability to hear within the normal audio range, with or without correction.

Nice To Haves

Prior customer service experience preferred.
Bilingual English/Spanish applicants are encouraged to apply.

Responsibilities

Greet members and guests, provide exceptional customer service, and help everyone feel comfortable and welcome.
Answer phones in a friendly manner and assist callers with questions.
Check members in, give tours, sign up new members, log amenities, and communicate updates and events.
Respond to member questions and concerns in a timely and professional manner.
Process beverage or merchandise purchases using the point-of-sale system.
Use the POS system to assist with membership cards, address changes, and billing or payment questions.
Keep the front desk and lobby clean and orderly.
Perform facility cleaning and upkeep, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Clean exercise equipment and tanning beds regularly.
Clean and stock restrooms and wet areas regularly.
Maintain CPR/AED certification and physical ability to administer CPR/AED during a medical emergency.