Member Services Rep Part Time Weekend Evening

Fitton Clubs•Lewiston, ID

9d•Onsite

About The Position

Planet Fitness is seeking a motivated part-time Member Services Representative to provide superior customer service to members, prospective members, and guests, helping create an exceptional “Judgement Free” experience. The role includes front-desk and customer-service work as well as regular cleaning and upkeep of the club. Bilingual English/Spanish applicants are encouraged to apply. The position requires an upbeat, positive, and professional attitude; punctuality and reliability; and the ability to maintain CPR/AED certification and administer CPR/AED in a medical emergency. A high school diploma or GED and age 18 or older are required. Prior customer-service experience is preferred. Applicants for an overnight position must complete a seven-year criminal background check during their first week of employment; continued employment depends on a satisfactory result. The role involves prolonged standing and walking, frequent bending and other movements, occasional handling of weights up to 50 pounds, and continual in-person or telephone communication during the shift. Benefits listed include free uniforms, paid time off, training and development, wellness resources, schedule flexibility, and a free Black Card membership. Advancement opportunities are also noted.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
Exceptional customer-service skills and the ability to interact positively and professionally with members and coworkers.
Upbeat, positive, and professional attitude.
Punctuality and reliability.
Obtain and maintain CPR/AED certification within company-required time frames.
Maintain the physical ability to perform CPR/AED in a medical emergency.
Applicants for an overnight position must complete a seven-year criminal background check within the first week of hire; continued employment depends on a satisfactory outcome.
Ability to walk and stand for prolonged periods and frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions.
Ability to occasionally lift, carry, push, and/or pull up to 50 pounds.
Ability to talk continually in person or on the phone during the shift.
Ability to see and hear within normal ranges, with or without correction.

Nice To Haves

Prior customer-service experience preferred.
Bilingual English/Spanish applicants are encouraged to apply.

Responsibilities

Greet members and guests and provide welcoming, exceptional customer service.
Answer phone calls and assist callers with questions.
Check members in, tour prospective members, sign up new members, log amenities, and communicate updates and events.
Respond to member questions and concerns in a timely, professional manner.
Process beverage and merchandise purchases using the point-of-sale system.
Use the POS system to assist with membership cards, address changes, and billing or payment questions.
Keep the front desk and lobby clean and orderly.
Clean and maintain the facility, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Clean exercise equipment and tanning beds.
Clean and stock restrooms and wet areas.
Obtain and maintain CPR/AED certification within company-required time frames and maintain the physical ability to administer CPR/AED in an emergency.