Member Services Rep Part Time Afternoon/ Evening

Planet Fitness - Fitton Clubs•Troy, OH

6d•Onsite

About The Position

The Member Services Representative (MSR) is the first point of contact for Planet Fitness members, prospective members, and guests. This part-time, onsite role provides exceptional customer service and supports a positive “Judgement Free” member experience through friendly, professional interactions and knowledge of club culture, policies, and procedures. The position includes membership support and transactions, front desk operations, and maintaining a clean, comfortable, and safe club environment. The role is scheduled for afternoon/evening work.

Requirements

Must be 18 years of age or older.
Must work onsite; this is not a remote position.
Must submit to a National Sex Offender Registry search; continued employment depends on a satisfactory background-check outcome.
Must obtain and maintain CPR/AED Certification within the required time frames and be physically able to perform CPR/AED in an emergency.
Must obtain Tanning Certification within the company-required time frame.
Upbeat, professional, and positive attitude and strong work ethic.
Reliable, punctual, and dependable.
Professional, respectful, and solutions-oriented in interactions with members and employees.
Commitment to cleanliness and creating a positive member experience.
Ability to learn and apply company cleaning practices, policies, and procedures.
Ability to read and follow verbal and written instructions.
Ability to stand and walk for prolonged periods; frequently stoop, bend, kneel, climb, reach, twist, perform repetitive hand movements, and lift up to 50 pounds as required.
Ability to perform CPR, operate equipment as needed, and communicate verbally in person or by phone to exchange information.
Normal vision and hearing, with or without correction.

Nice To Haves

High school diploma or equivalent.
Prior experience working in a club fitness setting.
Basic understanding of cleaning chemicals and safety standards.
Bilingual English/Spanish.

Responsibilities

Greet members, prospective members, and guests in a friendly and professional manner.
Provide outstanding customer service and respond promptly and courteously to member questions and concerns.
Assist members with account inquiries, account changes, and billing questions.
Provide information about memberships and amenities; assist potential members with tours and sign-ups; and explain membership specials and upgrades.
Meet or exceed membership and customer service goals.
Check members into the club using the POS system and answer phones professionally and efficiently.
Process memberships, cancellations, and payments accurately.
Follow opening and closing procedures as assigned.
Inform the Assistant Manager or General Manager when issues arise.
Perform assigned cleaning duties throughout shifts and help maintain restrooms, locker rooms, workout areas, and other parts of the club.
Return weights to their appropriate rack areas and regularly walk the floor to keep the club clean, organized, and safe.
Refill cleaning stations and supplies as needed.
Obtain and maintain CPR/AED Certification within required time frames and maintain the physical ability to perform CPR/AED during a medical emergency.
Obtain Tanning Certification within the company-required time frame.