Member Services Rep Full Time Afternoon/Evening

Fitton Clubs•New Philadelphia, OH

7d•Onsite

About The Position

The Member Services Representative (MSR) is the first point of contact for Planet Fitness members, prospective members, and guests. The role provides exceptional customer service, handles membership inquiries and transactions, and helps maintain a clean, comfortable, and friendly “Judgement Free Zone®.” The MSR supports a positive member experience through professional interactions, prompt assistance, and knowledge of club culture, policies, and procedures. This is a full-time, on-site position with afternoon/evening hours.

Requirements

Must be at least 18 years old.
Must be able to work on-site; this is not a remote position.
Must submit to a National Sex Offender Registry search; continued employment is based on a satisfactory background-check outcome.
Must obtain and maintain CPR/AED certification within required timeframes and be physically able to perform CPR/AED in a medical emergency.
Must obtain Tanning Certification within the company's required timeframe.
Upbeat, professional, and positive attitude with a strong work ethic.
Reliable, punctual, and dependable.
Professional, respectful, and solutions-oriented in interactions with members and employees.
Commitment to cleanliness and creating a positive member experience.
Ability to learn and apply company cleaning practices, policies, and procedures.
Ability to read and follow verbal and written instructions.

Nice To Haves

High school diploma or equivalent.
Prior experience working in a club fitness setting.
Basic understanding of cleaning chemicals and safety standards.
English/Spanish bilingual ability is encouraged.

Responsibilities

Greet members, prospective members, and guests in a friendly and professional manner.
Provide outstanding customer service and respond promptly and courteously to questions and concerns.
Assist members with account inquiries, account changes, and billing questions.
Provide information about memberships and amenities, give tours, assist with sign-ups, and explain membership specials and upgrades.
Meet or exceed membership and customer service goals.
Check members into the club using the POS system and answer phones professionally.
Accurately process new memberships, cancellations, and payments.
Follow assigned opening and closing procedures.
Escalate issues to the Assistant Manager or General Manager as appropriate.
Perform assigned cleaning duties and help maintain restrooms, locker rooms, workout areas, and other club spaces.
Return weights to the appropriate rack area and regularly check the club floor to keep it clean, organized, and safe.
Refill cleaning stations and supplies as needed.