Member Services Rep Part Time Afternoon/ Evening

Planet Fitness - Fitton Clubs•New Castle, PA

1d•Onsite

About The Position

The Member Services Representative (MSR) is the first point of contact for Planet Fitness members, prospective members, and guests. The role provides exceptional customer service, handles membership inquiries and transactions, and helps maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. The MSR supports a positive member experience through friendly, professional interactions, prompt assistance, and knowledge of club culture, policies, and procedures. The position is on-site and part-time, with afternoon/evening hours. Bilingual English/Spanish applicants are encouraged to apply. The position is hourly and non-exempt and reports to the Club Manager or Assistant Club Manager. Employment is contingent on a satisfactory National Sex Offender Registry search. The employee must obtain and maintain CPR/AED certification within company-required time frames and maintain the physical ability to perform CPR/AED in an emergency. Tanning certification must also be obtained within the required time frame.

Requirements

Must be at least 18 years old.
Must be able to work on-site; the position is not remote.
Must have an upbeat, professional, positive attitude and a strong work ethic.
Must be reliable, punctual, and dependable.
Must interact with members and employees professionally, respectfully, and with a solutions-oriented approach.
Must be committed to cleanliness and creating a positive member experience.
Must be able to learn and apply company cleaning practices, policies, and procedures.
Must be able to read and follow verbal and written instructions.
Must obtain and maintain CPR/AED certification within required time frames and be able to perform CPR/AED in an emergency.
Must obtain tanning certification within company-required time frames.
Must submit to a National Sex Offender Registry search; continued employment depends on a satisfactory outcome.
Must be able to perform the physical demands of the role, including prolonged standing and walking; frequent stooping, bending, kneeling, climbing, reaching, twisting, and repetitive hand movements; and lifting up to 50 pounds.
Must be able to operate equipment as needed and communicate verbally in person and by phone.
Normal vision and hearing, with or without correction.

Nice To Haves

High school diploma or equivalent.
Prior experience working in a club fitness setting.
Basic understanding of cleaning chemicals and safety standards.
Bilingual English/Spanish skills are encouraged.

Responsibilities

Greet members, prospective members, and guests in a friendly and professional manner.
Provide outstanding customer service and create a positive club experience.
Respond promptly and courteously to member questions and concerns; escalate issues to the Assistant Manager or General Manager as appropriate.
Assist members with account inquiries, account changes, and billing questions.
Explain Planet Fitness memberships and amenities, provide tours, assist with sign-ups, and promote current membership specials and upgrades.
Meet or exceed membership and customer service goals.
Check members into the club using the POS system and answer phones professionally and efficiently.
Accurately process new memberships, cancellations, and payments.
Follow assigned opening and closing procedures.
Perform assigned cleaning duties throughout the shift and help keep restrooms, locker rooms, workout areas, and other facility spaces clean and neat.
Return weights to their appropriate rack areas and regularly walk the floor to keep the club clean, organized, and safe.
Refill cleaning stations and supplies as needed.