Member Services Rep

Planet Fitness-United Fitness Partners•Lake Charles, LA

About The Position

As a Member Services Representative, you are a high-energy, positive team member who provides members with an exceptional experience and encourages them to achieve their fitness goals. You help create a welcoming, clean, judgment-free environment where members feel like family, and build member loyalty through attentive customer service and engagement. The role includes welcoming and checking in members, giving greetings and farewells, assisting with tours and enrollments, introducing members to Black Card amenities, and encouraging new and current members to join fitness classes. You also help maintain a clean club and support other club responsibilities. The schedule varies and may include any hours of operation, including weekends and holidays.

Requirements

Be at least 18 years of age.
Have a passion for helping others.
Have dependable, on-time attendance.
Have a high school diploma or GED equivalent.
Be able to occasionally lift, push, or pull at least 50 pounds.
Be able to stand, walk, sit, reach, bend, balance, stoop, kneel, twist, or crouch.

Responsibilities

Provide members with a positive experience and encourage them in achieving their fitness goals.
Engage and encourage members on their fitness journeys and deliver high-quality customer service.
Ensure the club is clean.
Find new and current members to join the fitness trainer in fitness classes.
Introduce new and existing members to Black Card amenities.
Check members in at the welcome desk and provide greetings and farewells.
Assist with energetic, non-high-pressure tours and member enrollment.
Support other club responsibilities.