Member Services Rep

Planet Fitness-United Fitness Partners•Pine Bluff, AR

5d•Onsite

About The Position

The Member Services Representative is a high-energy, positive team member who provides members with an outstanding experience and encourages them to achieve their fitness goals. The role helps create a clean, judgment-free environment where members feel welcome and supported. Representatives engage with members, encourage their success, promote fitness classes and Black Card amenities, and provide service at the welcome desk. The schedule varies and may include any hours of operation, including weekends and holidays.

Requirements

Be at least 18 years of age.
Have a passion for helping others.
Be dependable and on time.
Have a high school diploma or GED equivalent.
Be able to occasionally lift, push, or pull at least 50 pounds.
Be able to perform physical activities including standing, walking, sitting, reaching, bending, balancing, stooping, kneeling, twisting, crouching, and climbing.
Be able to communicate and handle potentially hazardous chemicals.

Responsibilities

Deliver positive, engaging customer service and encourage members on their fitness journeys.
Keep the club clean and maintain its judgment-free environment.
Find new and current members to join the fitness trainer in fitness classes.
Introduce members to Black Card amenities.
Check members in at the welcome desk and provide greetings and farewells.
Assist with energetic, non-high-pressure tours, member enrollment, and other club responsibilities.
Contribute to a positive, fun atmosphere and encourage members to participate.