Planet Fitness - Member Services Representative - Part Time - Florence

Taymax Group • Florence, AL

8d • Onsite

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role includes welcoming visitors, handling front-desk activities, assisting with memberships and account updates, responding to questions and concerns, and helping maintain the club’s cleanliness. The position is part-time and is located in Florence, Alabama.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED equivalent required.
• Basic computer proficiency.
• Punctuality and reliability.
• Ability to work independently and as part of a team.
• Exceptional customer service skills and ability to interact positively and professionally with members and coworkers.
• Strong listening skills and ability to empathize and problem solve.
• Ability to demonstrate diplomacy and use appropriate behavior and language in all interactions.

Nice To Haves

• Customer service background.
• A positive, upbeat attitude and passion for fitness and health.

Responsibilities

• Greet members, prospective members, and guests and provide exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members and calculate rates and monthly payment amounts.
• Assist the Club Manager with counting out the drawer as needed.
• Facilitate updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner, escalating them to the Assistant Manager or Club Manager as needed.
• Help maintain the neatness and cleanliness of the club, including completing assigned tasks within the first hour of the shift, helping with the daily priority cleaning list, performing periodic walk-around and bathroom checks, and assisting with special cleaning projects as needed.
• Perform other duties and responsibilities based on club needs.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED