Day Member Services
About The Position
The Member Services Representative (MSR) is the first point of contact for members and guests, providing customer service, handling membership inquiries and transactions, and helping maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. The role supports a positive member experience through professional interactions, prompt assistance, and knowledge of club culture, policies, and procedures. The MSR greets and assists members and prospective members, answers questions about memberships and amenities, supports tours and sign-ups, and processes membership transactions. The role also includes front desk operations, responding to concerns and escalating issues to the Assistant Manager or General Manager, and performing regular cleaning and facility upkeep. This is an onsite position in an indoor fitness-club environment.
Requirements
- Must be at least 18 years old.
- Ability to work onsite; this is not a remote position.
- Upbeat, professional, and positive attitude with a strong work ethic.
- Reliable, punctual, and dependable.
- Professional, respectful, and solutions-oriented interactions with members and employees.
- Commitment to cleanliness and creating a positive member experience.
- Ability to learn and apply company cleaning practices, policies, and procedures.
- Ability to read and follow verbal and written instructions.
- Obtain and maintain CPR/AED certification within required timeframes.
- Obtain tanning certification within company-required timeframes.
- Submit to a National Sex Offender Registry search.
- Ability to perform CPR, operate equipment as needed, and verbally communicate in person or by phone.
- Normal vision and hearing, with or without correction.
- Ability to meet the physical demands of prolonged standing and walking, frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movements, and lifting up to 50 lbs.
Nice To Haves
- High school diploma or equivalent.
- Prior experience working in a fitness club setting.
- Basic understanding of cleaning chemicals and safety standards.
Responsibilities
- Greet members, prospective members, and guests in a friendly and professional manner.
- Provide outstanding customer service and respond promptly and courteously to member questions and concerns.
- Assist members with account inquiries, changes, and billing questions.
- Explain Planet Fitness memberships, amenities, specials, and upgrades, and assist potential members with tours and sign-ups.
- Meet or exceed membership and customer service goals.
- Check members into the club using the POS system and answer phones professionally and efficiently.
- Accurately process new memberships, cancellations, and payments.
- Follow assigned opening and closing procedures.
- Inform the Assistant Manager or General Manager when issues arise.
- Perform assigned cleaning duties throughout the shift and help keep restrooms, locker rooms, workout areas, and other club spaces clean.
- Return weights to the appropriate rack area and regularly check the floor for cleanliness, organization, and safety.
- Refill cleaning stations and supplies as needed.
Benefits
- Medical, dental, and vision insurance.
- Paid time off (PTO).
- Free Black Card membership.
- 401(k) and Roth retirement savings plans.
- Healthcare and dependent care flexible spending accounts.
- Short-term disability, long-term disability, term life insurance, and other benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
