DAY MEMBER SERVICES

Planet Fitness - TG3E/CM3 • Pottsville, PA

7d • Onsite

About The Position

The Member Services Representative (MSR) is the first point of contact for members and guests and helps create a positive member experience through friendly, professional service. The role handles membership inquiries and transactions, provides prompt support, and applies the club’s culture, policies, and procedures to maintain a comfortable and welcoming “Judgement Free Zone®.”

The MSR provides information about memberships and amenities, assists with tours and sign-ups, and supports front desk operations such as check-ins, phone calls, payments, account changes, and membership processing. The position also performs assigned cleaning duties to help keep the club clean, organized, and safe.

This is an on-site, part-time position in Pottsville, Pennsylvania, with a weekend shift. The work takes place indoors and involves exposure to noise, dust, cleaning chemicals, and gym equipment. The role requires prolonged standing and walking, frequent movement such as stooping, bending, kneeling, climbing, reaching, twisting, and repetitive hand movements, and may require lifting up to 50 pounds. The employee must be able to perform CPR and operate equipment as needed, and communicate in person and by phone. Reasonable ADA accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• Must be at least 18 years of age.
• Must be able to work on-site; this is not a remote position.
• Upbeat, professional, and positive attitude and strong work ethic.
• Reliable, punctual, and dependable.
• Professional, respectful, and solutions-oriented interactions with members and employees.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Must obtain and maintain CPR/AED Certification within required timeframes.
• Must obtain Tanning Certification within company-required timeframes.
• Must submit to a National Sex Offender Registry search.
• Must be able to perform the physical and communication functions described for the role, including prolonged standing and walking, movement such as bending and kneeling, and lifting up to 50 pounds as needed.

Nice To Haves

• High school diploma or equivalent.
• Prior experience working in a club fitness setting.
• Basic understanding of cleaning chemicals and safety standards.

Responsibilities

• Greet members, prospective members, and guests in a friendly and professional manner.
• Provide outstanding customer service and promptly and courteously respond to member questions and concerns.
• Assist members with account inquiries, changes, and billing questions.
• Explain Planet Fitness memberships and amenities to prospective members.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades, including the Black Card membership.
• Meet or exceed membership and customer service goals.
• Check members into the club using the POS system.
• Answer phones professionally and efficiently.
• Accurately process new memberships, cancellations, and payments.
• Follow opening and closing procedures as assigned.
• Inform the Assistant Manager or General Manager if issues arise.
• Perform assigned cleaning duties throughout the shift to maintain club cleanliness and neatness.
• Help clean restrooms, locker rooms, and workout areas.
• Return weights to the appropriate rack area.
• Walk the floor regularly to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

Benefits

• Medical, dental, and vision insurance.
• Paid time off (PTO).
• Free Black Card membership.
• 401(k) and Roth retirement savings plans.
• Healthcare and dependent care flexible spending accounts.
• Short-term disability insurance, long-term disability insurance, term life insurance, and other benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed