Day Member Services

Planet Fitness - TG3E/CM3 • Bowling Green, OH

7d • Onsite

About The Position

The Member Services Representative (MSR) is the first point of contact for members and guests and helps create a positive, friendly, and professional club experience. The role provides customer service, responds to membership inquiries, assists with account and billing questions, and supports membership sales and transactions. MSRs help maintain a clean, comfortable, organized, and safe fitness facility while following club culture, policies, and procedures.

This is a full-time, on-site position at FG Fitness Bowling Green LLC in Bowling Green, Ohio, with a day shift. The role includes front-desk and facility duties, including member check-ins, phone calls, membership processing, cleaning, and maintaining supplies. Employees must obtain and maintain CPR/AED and tanning certifications within required timeframes.

Requirements

• Must be at least 18 years of age.
• Must be able to work on-site; the position is not remote.
• Upbeat, professional, and positive attitude and strong work ethic.
• Reliable, punctual, and dependable.
• Professional, respectful, and solutions-oriented interactions with members and employees.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Must obtain and maintain CPR/AED certification within required timeframes.
• Must obtain tanning certification within company-required timeframes.
• Must submit to a National Sex Offender Registry search.
• Ability to perform the physical demands of the role, including prolonged standing and walking, frequent bending and other movements, and lifting up to 50 pounds.
• Ability to perform CPR, operate equipment as needed, and communicate verbally in person or by phone.
• Normal vision and hearing, with or without correction.

Nice To Haves

• High school diploma or equivalent.
• Prior experience working in a club fitness setting.
• Basic understanding of cleaning chemicals and safety standards.

Responsibilities

• Greet members, prospective members, and guests in a friendly and professional manner.
• Provide outstanding customer service and respond promptly and courteously to member questions and concerns.
• Assist members with account inquiries, account changes, and billing questions.
• Explain Planet Fitness memberships and amenities, give tours, assist with sign-ups, and promote membership specials and upgrades.
• Meet or exceed membership and customer service goals.
• Check members into the club using the point-of-sale system and answer phones professionally and efficiently.
• Accurately process new memberships, cancellations, and payments.
• Follow assigned opening and closing procedures.
• Inform the Assistant Manager or General Manager when issues arise.
• Perform assigned cleaning duties throughout the shift, including cleaning restrooms, locker rooms, and workout areas.
• Return weights to their appropriate rack areas and walk the floor regularly to keep the club clean, organized, and safe.
• Refill cleaning stations and supplies as needed.
• Obtain and maintain CPR/AED and tanning certifications within required timeframes.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Free Black Card membership.
• 401(k) and Roth retirement savings plans.
• Healthcare and dependent care flexible spending accounts.
• Short-term disability insurance, long-term disability insurance, term life insurance, and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed