Day Member Services

Planet Fitness - TG3E/CM3 • New Philadelphia, IN

4d • Onsite

About The Position

The Member Services Representative (MSR) is the first point of contact for members and guests and helps provide a positive, friendly, and professional club experience. The role handles membership inquiries and transactions, supports members with account and billing questions, and helps maintain a clean, comfortable, and safe “Judgement Free Zone®” environment. The position is onsite at FG Fitness New Philly LLC in New Philadelphia, Ohio, and is part-time on the day shift.

The MSR supports customer service, membership sales, front desk operations, and facility cleanliness. Responsibilities include greeting members and guests, explaining memberships and amenities, assisting with tours and sign-ups, processing transactions, using the club POS system, following assigned opening and closing procedures, and performing cleaning duties throughout the shift. The role also requires obtaining and maintaining CPR/AED and tanning certifications within required timeframes.

Requirements

• Must be at least 18 years of age.
• Must be able to work onsite; this is not a remote position.
• Upbeat, professional, and positive attitude, with a strong work ethic.
• Reliable, punctual, and dependable.
• Professional, respectful, and solutions-oriented in interactions with members and employees.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Must submit to a National Sex Offender Registry search.
• Must be able to meet the physical demands of the role, including prolonged standing and walking; frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movements, and lifting up to 50 pounds may be required.
• Must be able to perform CPR, operate equipment as needed, and verbally communicate in person or by phone to exchange information.
• Normal vision and hearing, with or without correction.

Nice To Haves

• High school diploma or equivalent.
• Prior experience working in a club fitness setting.
• Basic understanding of cleaning chemicals and safety standards.

Responsibilities

• Greet members, prospective members, and guests in a friendly and professional manner.
• Provide outstanding customer service and promptly and courteously respond to member questions and concerns.
• Assist members with account inquiries, changes, and billing questions.
• Explain Planet Fitness memberships and amenities to prospective members.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades, such as Black Card membership.
• Meet or exceed membership and customer service goals.
• Check members into the system using the club’s POS system.
• Answer phones professionally and efficiently.
• Accurately process new memberships, cancellations, and payments.
• Follow assigned opening and closing procedures.
• Inform the Assistant Manager or General Manager if issues arise.
• Perform assigned cleaning duties throughout the shift and help keep restrooms, locker rooms, and workout areas clean.
• Ensure weights are returned to the appropriate rack area.
• Walk the floor regularly to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.
• Obtain and maintain CPR/AED certification within required timeframes.
• Obtain tanning certification within company-required timeframes.

Benefits

• Medical, dental, and vision insurance.
• Paid time off (PTO).
• Free Black Card membership.
• 401(k) and Roth retirement savings plans.
• Healthcare and dependent care flexible spending accounts.
• Short-term disability, long-term disability, term life insurance, and other benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed