Day Member Services
About The Position
The Member Services Representative (MSR) is the first point of contact for members and guests and is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. The role supports a positive member experience through friendly and professional interactions, prompt assistance, and knowledge of club culture, policies, and procedures. The position is part-time and onsite at the Planet Fitness location in Coeur d’Alene, Idaho, with a weekend shift. The listed salary is $15.00.
Requirements
- Must be at least 18 years old.
- Must be able to work onsite; this is not a remote position.
- Upbeat, professional, and positive attitude, with a strong work ethic.
- Reliable, punctual, and dependable.
- Professional, respectful, and solutions-oriented in interactions with members and employees.
- Commitment to cleanliness and a positive member experience.
- Ability to learn and apply company cleaning practices, policies, and procedures.
- Ability to read and follow verbal and written instructions.
- Obtain and maintain CPR/AED certification within required timeframes.
- Obtain Tanning Certification within company-required timeframes.
- Submit to a National Sex Offender Registry search.
- Ability to perform the physical demands described, including prolonged standing and walking, frequent bending and other movements, and lifting up to 50 lbs.
- Ability to perform CPR, operate equipment as needed, and communicate in person or by phone.
- Normal vision and hearing, with or without correction.
Nice To Haves
- High school diploma or equivalent.
- Prior experience working in a club fitness setting.
- Basic understanding of cleaning chemicals and safety standards.
Responsibilities
- Greet members, prospective members, and guests in a friendly and professional manner.
- Provide outstanding customer service and respond promptly and courteously to questions and concerns.
- Assist members with account inquiries, account changes, and billing questions.
- Explain memberships and club amenities; provide tours and assist prospective members with sign-ups.
- Promote and explain membership specials and upgrades, including the Black Card, and work toward membership and customer-service goals.
- Check members into the club using its POS system and answer phones professionally and efficiently.
- Process memberships, cancellations, and payments accurately.
- Follow assigned opening and closing procedures.
- Inform the Assistant Manager or General Manager of issues as they arise.
- Perform assigned cleaning duties and help maintain restrooms, locker rooms, workout areas, and other club spaces.
- Return weights to their appropriate rack areas and regularly walk the floor to keep the club clean, organized, and safe.
- Refill cleaning stations and supplies as needed.
Benefits
- Medical, dental, and vision insurance
- Paid time off (PTO)
- Free Black Card Membership
- 401(k) and Roth retirement savings plans
- Healthcare and dependent care flexible spending accounts
- Short-term disability insurance
- Long-term disability insurance
- Term life insurance
- Other benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
