Day Member Services

Planet Fitness - TG3E/CM3•Twin Falls, ID

1d•$12 - $0•Onsite

About The Position

The Member Services Representative (MSR) is the first point of contact for members and guests and helps provide a positive member experience through friendly, professional service. The role handles membership inquiries and transactions, supports sales and membership goals, and helps maintain a clean, comfortable, and friendly club environment. The position is onsite at CM3 Twin Falls LLC in Twin Falls, Idaho, and is part-time on the day shift.

Requirements

Must be at least 18 years old.
Must work onsite; this is not a remote position.
Upbeat, professional, and positive attitude; strong work ethic; reliability, punctuality, and dependability.
Professional, respectful, and solutions-oriented interactions with members and employees.
Commitment to cleanliness and a positive member experience.
Ability to learn and apply company cleaning practices, policies, and procedures.
Ability to read and follow verbal and written instructions.
Must obtain and maintain CPR/AED certification within required timeframes.
Must obtain tanning certification within company-required timeframes.
Must submit to a National Sex Offender Registry search.
Physical ability to stand and walk for prolonged periods; perform frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movements, and lifting up to 50 pounds; perform CPR and operate equipment as needed.
Ability to verbally communicate in person and by phone to exchange information; normal vision and hearing, with or without correction.

Nice To Haves

High school diploma or equivalent.
Prior experience working in a club fitness setting.
Basic understanding of cleaning chemicals and safety standards.

Responsibilities

Greet members, prospective members, and guests in a friendly and professional manner.
Provide outstanding customer service and respond to member questions and concerns promptly and courteously.
Assist members with account inquiries, changes, and billing questions.
Explain memberships, amenities, current specials, and upgrades; assist prospective members with tours and sign-ups.
Meet or exceed membership and customer service goals.
Check members into the system using the club’s POS system and answer phones professionally and efficiently.
Accurately process new memberships, cancellations, and payments.
Follow assigned opening and closing procedures.
Inform the Assistant Manager or General Manager of issues as they arise.
Perform assigned cleaning duties throughout the shift, including helping clean restrooms, locker rooms, and workout areas.
Ensure weights are returned to the appropriate rack area and regularly check that the club is clean, organized, and safe.
Refill cleaning stations and supplies as needed.
Obtain and maintain CPR/AED and tanning certifications within required timeframes.