Planet Fitness - Overnight Member Services Representative - Part Time - Atlantic Beach

Taymax Group•Atlantic Beach, FL

3d•Onsite

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The position handles front desk activities, assists members with account updates and questions, and helps maintain the club’s cleanliness. Other duties may be assigned based on club needs.

Requirements

Must be 18 years of age or older.
High school diploma or GED equivalent required.
Basic computer proficiency.
Punctuality and reliability.
Ability to work independently and as part of a team.
Exceptional customer service skills and ability to interact positively and professionally with members and coworkers.
Strong listening skills and ability to empathize and solve problems.
Ability to demonstrate diplomacy and use appropriate behavior and language.

Nice To Haves

Customer service background.
A positive, upbeat attitude and a passion for fitness and health.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Answer phones in a friendly manner and assist callers with questions.
Check members into the system.
Take prospective members on tours.
Sign up new members and calculate rates and monthly payment amounts.
Assist the Club Manager with counting out the drawer as needed.
Facilitate updates to members’ accounts.
Respond to member questions and concerns promptly and professionally, escalating to the Assistant Manager or Club Manager as needed.
Help maintain the neatness and cleanliness of the club, including completing assigned tasks within the first hour of the shift, the daily priority cleaning list, periodic walk-around and bathroom checks, and special cleaning projects as needed.
Perform other duties and responsibilities based on club needs.