Planet Fitness - Member Services Representative - Part Time - Ormond Beach

Taymax Group•Ormond Beach, FL

10d•$15 - $16•Onsite

About The Position

Planet Fitness is hiring a part-time Member Services Representative in Ormond Beach, Florida. This position creates a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role handles front-desk activities, member account updates, questions and concerns, and helps maintain the club’s cleanliness. The position may also involve other duties based on club needs.

Requirements

Must be at least 18 years of age.
High school diploma or GED equivalent required.
Basic computer proficiency.
Punctuality and reliability.
Ability to work independently and as part of a team.
Positive, upbeat attitude and passion for fitness and health.
Exceptional customer service skills and ability to interact positively and professionally with members and coworkers.
Strong listening, empathy, and problem-solving skills.
Ability to demonstrate diplomacy and use appropriate behavior and language.
Ability to stand and walk continually during the shift.
Ability to talk continually in person or on the phone during the shift.
Ability to occasionally lift up to 50 pounds.
May occasionally encounter toxic chemicals during the shift.

Nice To Haves

Customer service background preferred.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Answer phone calls in a friendly manner and assist callers with questions.
Check members into the system.
Give tours to prospective members.
Sign up new members and calculate rates and monthly payment amounts.
Assist the Club Manager with counting the drawer as needed.
Facilitate updates to member accounts.
Respond to member questions and concerns promptly and professionally, escalating matters to the Assistant Manager or Club Manager as needed.
Help maintain the club’s neatness and cleanliness, including completing assigned tasks within the first hour of the shift, priority cleaning, periodic walk-around and bathroom checks, and special cleaning projects.
Perform other duties and responsibilities based on club needs.