Member Services Rep

Planet Fitness-United Fitness Partners•Kansas City, MO

8d•Onsite

About The Position

The Member Services Representative is a high-energy, positive team member who provides members with an excellent experience and encourages them to achieve their fitness goals. The role helps create a clean, judgment-free environment where members feel welcome and supported. Representatives engage and encourage members, introduce them to Black Card amenities, connect members with fitness classes, and help the team at the welcome desk. They also assist with tours, member enrollment, and other club responsibilities. The schedule varies and may include any hours of operation, including weekends and holidays.

Requirements

Must be at least 18 years old.
Passion for helping others.
Dependability and punctuality.
High school diploma or GED equivalent.
Ability to meet physical demands that may include communicating, standing, walking, bending, lifting up to 50 pounds, reaching, climbing, balancing, kneeling, and handling potentially hazardous chemicals.
Ability to occasionally lift, push, or pull at least 50 pounds.
Ability to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twist, or crouch.

Responsibilities

Deliver engaging, high-quality customer service and encourage members on their fitness journeys.
Help maintain a clean, judgment-free club environment.
Find new and current members interested in joining fitness classes.
Introduce members to Black Card amenities.
Check members in at the welcome desk and provide greetings and farewells.
Assist with energetic, non-high-pressure tours and member enrollment.
Support other club responsibilities and contribute positively to the team.