Member Services Rep

Planet Fitness-United Fitness Partners•Marshall, TX

1d•Onsite

About The Position

Planet Fitness is seeking a high-energy, positive Member Services Representative to provide members with an excellent experience and encourage them to achieve their fitness goals. The role involves creating a clean, judgment-free environment where members feel welcome and supported. Representatives engage and encourage members, help connect them with fitness classes and introduce them to Black Card amenities. The representative supports the club team at the welcome desk, checks members in, provides greetings and farewells, gives friendly, non-high-pressure tours, assists with member enrollment, and helps with other club responsibilities. The schedule varies and may include any hours of operation, including weekends and holidays. United FP offers competitive salaries, a Planet Fitness Black Card membership, and opportunities for growth.

Requirements

Be at least 18 years of age.
Have a passion for helping others.
Be dependable and punctual.
Have a high school diploma or GED equivalent.
Be able to meet the physical demands of the role, including communicating, standing, walking, bending, lifting up to 50 pounds, reaching, climbing, balancing, kneeling, and handling potentially hazardous chemicals.
Be able to occasionally lift, push, or pull at least 50 pounds.
Be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twist, or crouch.

Responsibilities

Provide members with a positive experience and encourage them in achieving their fitness goals.
Engage and encourage members to succeed on their fitness journey and deliver high-quality customer service.
Help maintain a clean, judgment-free club environment.
Find new and current members to join the fitness trainer in fitness classes.
Introduce new and existing members to Black Card amenities.
Check members in at the welcome desk and provide greetings and farewells.
Assist with energetic, non-high-pressure tours and member enrollment.
Assist with other club responsibilities.