Member Services Rep

Visit the YMCA of the East Bay Today with 5 Central Locations•Berkeley, CA

About The Position

The Member Services Rep works on the YMCA of the East Bay’s fitness branch membership team, supporting member needs, promoting memberships and programs, and providing excellent service to members, guests, and program participants. The role helps maintain an organized and clean lobby and contributes to member retention by building relationships and connecting people with the YMCA and one another. The position conducts prospective-member interviews or tours, sells memberships, completes related documentation and data entry, and handles monetary transactions according to protocol. It also responds to and resolves membership concerns, escalates unusual or unresolved issues to a supervisor, and follows YMCA policies and protocols for member services and emergencies. Duties may include distributing locker keys and towels and monitoring locker rooms as required, as well as other assigned tasks.

Requirements

One year of experience in customer service, sales, or a related field.
Excellent relationship-building and problem-solving skills.
Proficiency in Microsoft Outlook and other computer programs necessary to perform the job duties.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
CPR/AED and First Aid certifications required within 30 days of hire.

Responsibilities

Provide excellent service to members, guests, and program participants in person and by phone, contributing to member retention.
Conduct interviews and/or tours for prospective members based on their needs.
Sell memberships and complete the required documentation, paperwork, and data entry.
Handle monetary transactions according to protocol.
Build relationships with members and help them connect with one another and the YMCA.
Handle and resolve membership concerns and inform a supervisor of unusual situations or unresolved issues.
Apply YMCA policies and protocols for member services and emergencies.
Maintain cleanliness and organization of the lobby area.
Distribute locker keys and towels and monitor locker rooms as required.
Perform other duties as assigned.