Member Services Rep
About The Position
The Member Services Representative is a high-energy, positive team member who provides members with an exceptional experience and encourages them to achieve their fitness goals. The role helps create a clean, judgment-free environment where members feel welcome and supported. Representatives engage with members, encourage participation in fitness classes, introduce members to Black Card amenities, and support the team at the welcome desk. They also assist with tours, member enrollment, and other club responsibilities. The schedule varies and may include any hours of operation, including weekends and holidays.
Requirements
- Be at least 18 years old.
- Have a passion for helping others.
- Be dependable and punctual.
- Have a high school diploma or GED equivalent.
- Be able to occasionally lift, push, or pull at least 50 pounds.
- Be able to stand, walk, sit, reach, bend, balance, stoop, kneel, twist, or crouch.
Responsibilities
- Provide positive, high-quality customer service and encourage members in their fitness journey.
- Help maintain a clean, judgment-free club environment.
- Identify new and current members who may be interested in fitness classes with the fitness trainer.
- Introduce new and existing members to Black Card amenities.
- Check members in at the welcome desk and provide greetings and farewells.
- Assist with energetic, non-high-pressure tours and member enrollment.
- Support other club responsibilities and contribute to a fun, welcoming atmosphere.
Benefits
- PF Black Card membership
- Opportunities for growth
- Competitive salaries
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
