Member Services Rep

Planet Fitness-United Fitness Partners•Little Rock, AR

7d•Onsite

About The Position

The Member Services Representative is a high-energy, positive team member who provides members with an exceptional experience and encourages them to achieve their fitness goals. The representative helps create a clean, judgment-free environment where members feel welcome and supported, and builds member loyalty through engaging, encouraging customer service. The role includes welcoming members, supporting the welcome desk, introducing members to club amenities, assisting with tours and enrollment, and helping members connect with fitness classes. The representative also contributes to general club responsibilities and helps keep the club clean. Schedules vary and may include any hours of operation, including weekends and holidays.

Requirements

Be at least 18 years of age.
Have a passion for helping others.
Be dependable and punctual.
Have a high school diploma or GED equivalent.
Be able to meet the role's physical demands, including occasional lifting, pushing, or pulling at least 50 lbs, and standing, walking, sitting, reaching, bending, balancing, stooping, kneeling, twisting, or crouching.
Be able to communicate and handle potentially hazardous chemicals.

Responsibilities

Provide engaging, encouraging customer service and support members in reaching their fitness goals.
Maintain a clean, judgment-free environment for members.
Find new and current members to join fitness classes with the fitness trainer.
Introduce new and existing members to Black Card amenities.
Check members in at the welcome desk and provide greetings and farewells.
Assist with energetic, non-high-pressure tours and member enrollment.
Assist with other club responsibilities.
Be a positive, passionate team member and encourage members to have fun.