Member Services Rep

Planet Fitness-United Fitness Partners•Greenville, TX

6d•Onsite

About The Position

The Member Services Representative is a high-energy, positive team member who provides an exceptional experience for members and encourages them to achieve their fitness goals. The role helps create a welcoming, clean, judgment-free environment where members feel like family and are supported in their fitness journeys. Representatives engage and encourage members, help introduce them to fitness classes and Black Card amenities, and deliver attentive customer service at the welcome desk. The position also involves greeting and checking in members, giving energetic, low-pressure tours, assisting with member enrollment, and handling other club responsibilities. The schedule varies and may include any hours of operation, including weekends and holidays. The role offers a Planet Fitness Black Card membership and opportunities for growth.

Requirements

Be at least 18 years of age.
Have a passion for helping others.
Be dependable and on time.
Have a high school diploma or GED equivalent.
Be able to occasionally lift, push, or pull at least 50 pounds.
Be able to stand, walk, sit, reach, bend, balance, stoop, kneel, twist, and crouch.

Responsibilities

Provide members with an exceptional experience and encourage them to achieve their fitness goals.
Engage and encourage members to succeed on their fitness journeys, delivering attentive customer service.
Help maintain a clean, judgment-free club environment.
Find new and current members to join the fitness trainer in fitness classes.
Introduce new and existing members to Black Card amenities.
Check members in at the welcome desk and provide greetings and farewells.
Assist with energetic, non-high-pressure tours and member enrollment.
Assist with other club responsibilities.