Member Services Rep

Planet Fitness-United Fitness Partners•Mesa, AZ

2d•Onsite

About The Position

The Member Services Representative provides members with a positive, welcoming experience and encourages them to achieve their fitness goals in a clean, judgment-free environment. The role involves engaging with members, delivering excellent customer service, helping maintain club cleanliness, and supporting the team with front-desk and other club responsibilities. Representatives introduce members to Black Card amenities, connect current and prospective members with fitness classes, lead energetic, low-pressure tours, and assist with member enrollment. The schedule varies and may include any hours of operation, weekends, and holidays. The position offers a Planet Fitness Black Card membership and opportunities for growth.

Requirements

Be at least 18 years old, as confirmed by birthdate.
Have a passion for helping others.
Be dependable and on time.
Have a high school diploma or GED equivalent.
Be able to meet the physical demands of the role, including occasional lifting, pushing, or pulling of at least 50 pounds and standing, walking, sitting, reaching, bending, balancing, stooping, kneeling, twisting, or crouching.
Be able to communicate and handle potentially hazardous chemicals.

Responsibilities

Provide members with a welcoming, positive experience and encourage them in pursuing their fitness goals.
Engage and encourage members to support their success and create a strong member experience.
Keep the club clean.
Find new and current members to join fitness classes.
Introduce new and existing members to Black Card amenities.
Check members in at the welcome desk and provide greetings and farewells.
Assist with energetic, non-high-pressure tours and member enrollment.
Help with other club responsibilities.
Contribute as a passionate, self-motivated team member and encourage members to have fun.