CLUB - Member Services Rep
Planet Fitness-United Fitness Partners•Bluefield, WV
•Onsite
About The Position
The Member Services Representative is a high-energy, positive team member who provides an exceptional member experience and encourages members to achieve their fitness goals. The role helps create a clean, judgment-free environment where members feel welcomed and supported. Responsibilities include engaging with members, promoting fitness classes and Black Card amenities, and assisting with club operations. The schedule varies and may include any hours of operation, including weekends and holidays.
Requirements
- Be at least 18 years old.
- Have a passion for helping others.
- Be dependable and punctual.
- Have a high school diploma or GED equivalent.
- Be able to occasionally lift, push, or pull at least 50 pounds.
- Be able to stand, walk, sit, reach, bend, balance, stoop, kneel, twist, or crouch.
- Be able to communicate, climb, and handle potentially hazardous chemicals.
Responsibilities
- Deliver outstanding customer service and engage and encourage members in their fitness journey.
- Maintain a clean club environment.
- Connect new and current members with the fitness trainer and fitness classes.
- Introduce members to Black Card amenities.
- Check members in at the welcome desk and provide greetings and farewells.
- Assist with energetic, non-high-pressure club tours and member enrollment.
- Support other club responsibilities.
- Encourage a fun and welcoming atmosphere.
Benefits
- Competitive salaries
- Planet Fitness Black Card membership
- Opportunities for growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
