Weekday Member Services Representative - Mon-Fri 8AM-3PM

Planet Fitness • San Diego, CA

9h • Onsite

About The Position

One World Fitness, a Planet Fitness franchise, is seeking a Member Services Representative (MSR) to create and maintain the welcoming atmosphere of its fitness clubs. The role focuses on delivering an exceptional customer experience, supporting members and prospective members, and helping maintain the Judgement Free Zone. The position offers opportunities to develop professional and leadership skills and to grow within the company; the posting notes that many managers started in this role.

The stated schedule is Monday through Friday, 8:00 a.m. to 3:00 p.m. Compensation is $17.75 per hour. Employees at a franchise location are employed by the franchisee, not PFHQ.

Requirements

• High school diploma or GED equivalent.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers.
• Ability to listen, empathize, and problem-solve.
• Ability to demonstrate diplomacy and use appropriate behavior and language.
• Punctuality and reliability.
• CPR, AED, and First Aid certification.

Nice To Haves

• Customer service background preferred.
• Experience in sales.
• Passion for fitness and health.
• Upbeat and positive attitude.

Responsibilities

• Greet members, prospective members, and guests and provide an exceptional customer experience.
• Enforce the Judgement Free Zone and maintain a courteous, upbeat manner.
• Take prospective members on tours.
• Handle front desk activities, including answering phones, checking members into the system, signing up new members, and helping members download the PF Mobile App.
• Facilitate updates to members’ accounts.
• Respond to member questions and concerns professionally and promptly, escalating them to the Assistant Manager or Manager when needed.
• Complete assigned cleaning areas.
• Promote sales of tanning lotions and memberships.
• Create connections with the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED