Weekday Member Services Representative - Mon-Fri 8AM-3PM

Planet Fitness • San Diego, CA

7h

About The Position

One World Fitness (Planet Fitness) is seeking a Member Services Representative (MSR) to help create and maintain the welcoming atmosphere that distinguishes Planet Fitness. The role offers opportunities for personal development, leadership, organization, and career growth; the company promotes from within. The MSR supports members and prospective members, provides front-desk services, promotes memberships and tanning lotions, and helps maintain the club.

Requirements

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Sales experience.
• Punctuality and reliability.
• Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers and exceed member expectations.
• Strong listening skills and the ability to empathize and problem solve.
• Ability to demonstrate diplomacy and use appropriate behavior and language in all interactions.
• High school diploma or GED equivalent required.
• Must be at least 18 years old.
• CPR, AED, and First Aid certification.

Nice To Haves

• Customer service background.

Responsibilities

• Greet members, prospective members, and guests and provide an exceptional customer experience.
• Enforce the Judgement Free Zone and maintain a courteous, positive demeanor.
• Take prospective members on tours.
• Handle front-desk activities, including answering phones, checking members into the system, signing up new members, and helping members download the PF Mobile App.
• Facilitate updates to members’ accounts.
• Respond to member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager when needed.
• Complete assigned cleaning areas.
• Promote sales of tanning lotions and memberships.
• Create connections with the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED