Member Services Rep
About The Position
The Member Services Representative is a high-energy, positive team member who provides members with an exceptional experience and encourages them to achieve their fitness goals. The role helps create a clean, judgment-free environment where members feel welcome and supported throughout their fitness journey. The representative engages with members, provides customer service, helps members discover fitness classes and Black Card amenities, and assists with club operations. The schedule varies and may include any hours of operation, including weekends and holidays. The position offers a Planet Fitness Black Card membership and opportunities for growth.
Requirements
- Be at least 18 years of age.
- Have a passion for helping others.
- Be dependable and arrive on time.
- Have a high school diploma or GED equivalent.
- Be able to meet the physical demands of the role, including occasionally lifting, pushing, or pulling at least 50 pounds and standing, walking, sitting, reaching, bending, balancing, stooping, kneeling, twisting, or crouching.
Responsibilities
- Deliver positive, attentive customer service and encourage members in achieving their fitness goals.
- Help maintain a clean, judgment-free club environment.
- Find new and current members to join fitness classes with the fitness trainer.
- Introduce members to Black Card amenities.
- Check members in at the welcome desk and provide greetings and farewells.
- Assist with energetic, non-high-pressure club tours and member enrollment.
- Support other club responsibilities and contribute to the team.
Benefits
- Planet Fitness Black Card membership
- Opportunities for growth
- Competitive salaries
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
