Member Services Rep

Planet Fitness-United Fitness Partners • North Little Rock, AR

4d

About The Position

The Member Services Representative is a high-energy, positive team member who provides members with an excellent experience and encourages them to achieve their fitness goals. The role helps create a clean, judgment-free environment where members feel welcome and supported, and builds engagement by consistently delivering attentive customer service.

The representative assists members at the welcome desk, introduces new and existing members to fitness classes and Black Card amenities, gives energetic, low-pressure club tours, supports member enrollment, and helps with other club responsibilities. The schedule varies and may include any hours of club operation, including weekends and holidays. The employer offers competitive salaries, a Planet Fitness Black Card membership, and opportunities for growth.

Requirements

• Be at least 18 years of age.
• Have a passion for helping others.
• Be dependable and punctual.
• Have a high school diploma or GED equivalent.
• Be able to meet the physical demands of the role, including communicating, standing, walking, bending, lifting up to 50 pounds, reaching, climbing, balancing, kneeling, and handling potentially hazardous chemicals.

Responsibilities

• Provide members with a positive experience and encourage them in achieving their fitness goals.
• Engage and encourage members through consistently excellent customer service.
• Help keep the club clean.
• Find new and current members to join fitness classes with the fitness trainer.
• Introduce members to Black Card amenities.
• Check members in at the welcome desk and provide greetings and farewells.
• Assist with energetic, non-high-pressure tours and member enrollment.
• Assist with other club responsibilities.

Benefits

• Competitive salaries.
• Planet Fitness Black Card membership.
• Opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED