Member Services Rep

Planet Fitness-United Fitness Partners•Lawrence, KS

4d•Onsite

About The Position

The Member Services Representative is a high-energy, positive team member who provides members with an outstanding experience and encourages them to achieve their fitness goals. The role helps create a clean, judgment-free environment where members feel welcome and supported, and promotes a sense of community and belonging. The representative engages and encourages members throughout their fitness journey, helps connect new and current members with fitness trainers and classes, introduces members to Black Card amenities, and supports the team at the welcome desk. The role also includes greeting and checking in members, providing farewells, conducting friendly, low-pressure tours, assisting with member enrollment, and handling other club responsibilities. Schedules vary and may include any hours of operation, including weekends and holidays.

Requirements

Be at least 18 years of age.
Have a passion for helping others.
Be dependable and on time.
Have a high school diploma or GED equivalent.
Be able to meet the physical demands of the role, including occasionally lifting, pushing, or pulling at least 50 pounds; standing, walking, sitting, reaching, bending, balancing, stooping, kneeling, twisting, or crouching; and potentially handling hazardous chemicals.

Responsibilities

Provide members with a positive experience and encourage them to achieve their fitness goals.
Engage and encourage members throughout their fitness journey and deliver high-quality customer service.
Help keep the club clean and maintain a judgment-free environment.
Connect new and current members with fitness trainers and fitness classes.
Introduce members to Black Card amenities.
Help the team at the welcome desk by checking in members and providing greetings and farewells.
Assist with energetic, non-high-pressure tours and member enrollment.
Perform other club responsibilities.
Be a passionate, dependable, positive team member and encourage members to have fun.