Planet Fitness - Member Services Representative - Part Time - Boerne

Taymax Group • Boerne, TX

5d • Onsite

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front desk activities, supports member account updates and inquiries, and assists with maintaining club cleanliness. Other duties may be assigned based on club needs.

Requirements

• Must be 18 years of age or older.
• High school diploma or GED equivalent required.
• Basic computer proficiency.
• Punctuality and reliability.
• Ability to work independently and as part of a team.
• Positive, upbeat attitude and passion for fitness and health.
• Exceptional customer service skills and ability to interact positively and professionally with members and coworkers while exceeding member expectations.
• Strong listening skills, empathy, and problem-solving ability.
• Ability to demonstrate diplomacy and use appropriate behavior and language in all interactions.
• Continual standing and walking during the shift.
• Continual talking in person or on the phone during the shift.
• Ability to occasionally lift up to 50 pounds.
• May occasionally encounter toxic chemicals during the shift.

Nice To Haves

• Customer service background preferred.

Responsibilities

• Greet members, prospective members, and guests and provide exceptional customer service.
• Handle front desk activities, including answering phones, checking members into the system, giving prospective members tours, and signing up new members by calculating rates and monthly payment amounts.
• Assist the Club Manager with counting out the drawer as needed.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely, professional manner, escalating issues to the Assistant Manager or Club Manager as needed.
• Help maintain club neatness and cleanliness, including completing daily assignments within the first hour of the shift, working on the daily priority cleaning list, conducting periodic walk-around and bathroom checks, and assisting with special cleaning projects.
• Perform other duties and responsibilities based on club needs.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED