Member Services Rep Part Time Weekend Morning

Fitton Clubs•Cranberry, PA

5d•Onsite

About The Position

Planet Fitness is seeking a motivated, part-time Member Services Representative to provide a superior level of customer service to members, prospective members, and guests and create an exceptional Judgement Free member experience. This position is scheduled for weekend mornings. Bilingual English/Spanish applicants are encouraged to apply. The representative welcomes members and guests, answers questions in person and by phone, supports membership sign-ups and facility tours, processes check-ins and point-of-sale transactions, and assists with membership card, account, billing, and payment questions. The role also involves maintaining a clean, orderly facility, including the front desk, lobby, exercise equipment, tanning beds, restrooms, and wet areas. Applicants must be at least 18 and have a high school diploma or GED. CPR/AED certification must be obtained and maintained within the company’s required time frames, and employees must be physically able to administer CPR/AED in an emergency. The posting states that overnight-position applicants must complete a seven-year criminal background check within the first week of hire; continued employment depends on a satisfactory result.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers.
Upbeat, positive, and professional attitude.
Punctuality and reliability.
Obtain and maintain CPR/AED certification within company-required time frames.
Maintain the physical ability to perform CPR/AED in a medical emergency.
Ability to walk and stand for prolonged periods and frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions.
Ability to occasionally lift, carry, push, and/or pull up to 50 pounds.
Ability to speak continually in person or on the phone during a shift.
Ability to see and hear within normal ranges, with or without correction.
Applicants for overnight positions must submit to a seven-year criminal background check within the first week of hire; continued employment depends on a satisfactory outcome.

Nice To Haves

Prior customer service experience preferred.
Bilingual English/Spanish applicants are encouraged to apply.

Responsibilities

Welcome members and guests and provide friendly, professional customer service.
Answer phone calls and assist callers with questions.
Check in members, give tours, sign up new members, log amenities, and communicate updates and events.
Respond to member questions and concerns in a timely, professional manner.
Process beverage and merchandise purchases using the point-of-sale system.
Use the POS system to assist with membership cards, address changes, and billing or payment questions.
Keep the front desk and lobby clean and orderly.
Clean and maintain the facility, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Clean exercise equipment and tanning beds, and clean and stock restrooms and wet areas.
Obtain and maintain CPR/AED certification within required time frames and maintain the ability to administer CPR/AED in an emergency.