Member Services Rep Part Time Weekend Morning

Fitton Clubs•Troy, OH

5d•Onsite

About The Position

Planet Fitness is seeking a motivated, part-time Member Services Representative to provide customer service to members, prospective members, and guests and help create an exceptional “Judgement Free” experience. The role includes front desk and customer service work as well as cleaning and maintaining the facility. Bilingual English/Spanish applicants are encouraged to apply. The position is identified as a weekend morning role. Compensation is $11.00 per hour. Applicants must be at least 18 years old and have a high school diploma or GED equivalent. Prior customer service experience is preferred. Employees must obtain and maintain CPR/AED certification within company-required time frames and remain physically able to administer CPR/AED in an emergency. Planet Fitness describes its mission as helping create a healthier planet and providing an affordable, high-quality fitness experience. Employees at a franchise location are employed by the franchisee, which is responsible for employment matters and compliance with applicable laws.

Requirements

Must be 18 years of age or older.
High school diploma or GED equivalent required.
Exceptional customer service skills and ability to interact positively and professionally with members and coworkers while exceeding member expectations.
Upbeat, positive, and professional attitude.
Punctuality and reliability.
Obtain and maintain CPR/AED certification within the time frames required by the company.
Physical ability to perform CPR/AED in a medical emergency.
Ability to walk and stand for prolonged periods and frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions.
Ability to occasionally lift, carry, push, and/or pull up to 50 pounds.
Ability to talk continually in person or on the phone during a shift.
Ability to see and hear within the normal ranges, with or without correction.

Nice To Haves

Prior customer service experience preferred.
Bilingual English/Spanish applicants are encouraged to apply.

Responsibilities

Greet members and guests, provide exceptional customer service, and help them feel comfortable and welcome.
Answer phones in a friendly manner and assist callers with questions.
Check members in, tour and sign up new members, log amenities, and communicate updates and events.
Respond to member questions and concerns promptly and professionally.
Process beverage and merchandise purchases using the point-of-sale system.
Use the POS system to assist with membership cards, address changes, and billing or payment questions.
Keep the front desk and lobby clean and orderly.
Perform facility cleaning and upkeep, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Clean exercise equipment and tanning beds regularly.
Clean and stock restrooms and wet areas regularly.
Maintain physical ability to administer CPR/AED in a medical emergency.