Member Services Rep Part Time Weekend Morning

Planet Fitness - Fitton Clubs•Cranberry Township, PA

6d•Onsite

About The Position

Planet Fitness is seeking a motivated, part-time Member Services Representative to provide a superior level of customer service to members, prospective members, and guests, creating an exceptional “Judgement Free” member experience. The role is scheduled for weekend mornings. Bilingual English/Spanish applicants are encouraged to apply. The representative handles front desk and customer service activities, including greeting visitors, answering phones, checking in members, touring and signing up new members, recording amenities, sharing updates and events, responding to questions and concerns, and processing purchases and membership-related transactions. The role also involves maintaining a clean and orderly front desk, lobby, and facility, including exercise equipment, tanning beds, restrooms, and wet areas. Employees are employed by the Planet Fitness franchisee, not PFHQ. The franchisee is responsible for employment matters and legal compliance. E-Verify participation applies to Utah locations.

Requirements

Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers while exceeding member expectations.
Must be at least 18 years old.
High school diploma or GED equivalent required.
Upbeat, positive, and professional attitude.
Punctuality and reliability.
Ability to obtain and maintain CPR/AED certification within company-required time frames.
Ability to perform the physical duties described, including prolonged standing and walking, frequent bending and other movements, and occasionally handling up to 50 pounds.
Ability to talk continually in person or by phone during the shift.
Ability to see and hear within the normal range, with or without correction.
For overnight positions, submission to a seven-year criminal background check within the first week of hire; continued employment depends on a satisfactory outcome.

Nice To Haves

Prior customer service experience preferred.
Bilingual English/Spanish applicants are encouraged to apply.

Responsibilities

Greet members and guests and provide exceptional customer service.
Answer phone calls in a friendly manner and assist callers with questions.
Check members in, tour and sign up new members, log amenities, and communicate updates and events.
Respond to member questions and concerns promptly and professionally.
Process beverage and merchandise purchases using the point-of-sale system.
Use the POS system to assist with membership cards, address changes, and billing or payment questions.
Keep the front desk area and lobby clean and orderly.
Clean and maintain the facility, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Clean exercise equipment and tanning beds.
Clean and stock restrooms and wet areas.
Obtain and maintain CPR/AED certification within company-required time frames and retain the physical ability to administer CPR/AED during a medical emergency.