CLUB - Member Services Rep
About The Position
The Member Services Representative is a high-energy, positive team member who provides an exceptional experience for Planet Fitness members and encourages them to reach their fitness goals. The role helps create a clean, judgment-free environment where members feel welcome and supported. Responsibilities include engaging with members, promoting fitness classes and Black Card amenities, assisting at the welcome desk, conducting tours, supporting member enrollment, and helping with other club duties. The schedule varies and may include any hours of operation, including weekends and holidays.
Requirements
- Be at least 18 years of age.
- Have a passion for helping others.
- Be dependable and punctual.
- Have a high school diploma or GED equivalent.
- Be able to meet the physical demands of the role, including communicating, standing, walking, bending, lifting up to 50 pounds, reaching, climbing, balancing, kneeling, and handling potentially hazardous chemicals.
Responsibilities
- Provide members with an exceptional experience and encourage them to achieve their fitness goals.
- Engage and encourage members throughout their fitness journey.
- Keep the club clean.
- Find new and current members to join fitness classes.
- Introduce new and existing members to Black Card amenities.
- Check members in at the welcome desk and provide greetings and farewells.
- Assist with energetic, non-high-pressure tours and member enrollment.
- Assist with other club responsibilities.
Benefits
- Competitive salaries.
- Planet Fitness Black Card membership.
- Opportunities for growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
