Member Services Rep I

Meritus Credit Union•Lafayette, LA

2d•$35,360

About The Position

The Member Services Representative I serves as a liaison between members and the credit union. The role provides account information, interviews members, opens accounts for new members, and professionally handles members’ daily needs. It also provides a variety of transactions and services, including loan processing, closing, and disbursal. The representative provides courteous, prompt, efficient, and accurate service; explains credit union services and policies; responds to member requests and concerns; and promotes products and services based on members’ needs. The position requires knowledge of consumer loan policies and credit-granting criteria, professional interpersonal skills, and intermediate mathematical skills. Work involves sitting for most of the day, with occasional lifting and bending, squatting, reaching, and kneeling to access records.

Requirements

Knowledge of consumer loan policy, credit-granting criteria, interest rates, and how interest is computed.
Professional, well-developed interpersonal skills for interviewing loan applicants and projecting a positive image of the credit union.
Intermediate mathematical skills, including calculations and concepts involving decimals, percentages, and fractions.
Ability to sit for the majority of the workday.
Ability to occasionally lift up to 35 pounds and occasionally bend, squat, reach, and kneel to access credit union records.

Nice To Haves

Consumer lending experience.
Account-opening experience.
Spanish-English bilingualism.

Responsibilities

Represent the credit union courteously and professionally and process transactions promptly, efficiently, and accurately.
Provide general and specific information about credit union services and policies in person and by telephone.
Respond to members’ requests, problems, and complaints, or direct them to the appropriate person for assistance.
Open new accounts, service existing accounts, set up account files, and provide new members with membership information.
Handle member requests for share-to-loan-payment transfers, share withdrawals, check requests, line-of-credit advances, and other transactions.
Conduct orientation interviews for new members about credit union services and programs.
Promote and actively cross-sell products and services based on needs identified through member interviews.
Maintain current, comprehensive knowledge of credit union products and services, related policies and procedures, rules, and regulations.
Provide information about investment alternatives to members wishing to deposit funds with the credit union.
Research discrepancies involving deposits, withdrawals, and loan payments.
Assist members with balancing their accounts.
Assist members with opening individual retirement accounts and certificates.
Process loan and Visa applications.
Process, close, and disburse loans.