Member Services Rep Overnight

Excel Fitness•Waynesboro, VA

About The Position

The Member Services Rep supports the day-to-day operation of a Planet Fitness club by maintaining a clean, presentable, safe, and welcoming environment; providing a high level of service to members and prospects; and helping implement club operational strategies and membership promotions. The role works the assigned shift, which may include overnight hours, and follows company standards, policies, procedures, and applicable legal and insurance requirements. It may be offered as either full-time or part-time, depending on business need. The position has no supervisory responsibilities and requires 0% travel. The position operates in a fitness club with standard office and custodial equipment. Club noise may be loud on a regular basis. The role involves frequent standing and walking, handling and reaching, and lifting or moving items weighing up to 25 pounds frequently and up to 75 pounds occasionally. CPR and AED certification are required before working alone; team members who are not certified will have the opportunity to complete training within their first 30 days.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certification required before working alone; uncertified team members may complete training within the first 30 days of employment.
Must be comfortable standing for long periods.
Strong communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficiency with Microsoft Office and computers.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

Perform assigned work-shift duties to the best of your abilities.
Monitor and maintain club cleanliness and atmosphere, conduct walkarounds and audits, complete cleaning or associated tasks, and re-inspect completed work.
Stay proficient in the Planet Fitness mobile app, including its content and updates.
Complete required training to operate safely and efficiently, and keep certifications and training courses current.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
Provide a safe and secure environment and communicate with members to deliver a high level of service.
Stock retail and janitorial items for the following shift.
Audit club inventory and communicate order recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure the club complies with state and federal laws and insurance requirements.
Operate equipment and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while following applicable processes and procedures.
Assist the GM and represent the company at community events and outreach activities.