Member Services Rep Overnight

Excel Fitness • Portsmouth, VA

7d • Onsite

About The Position

The Member Services Rep supports daily operations at a Planet Fitness club by maintaining cleanliness and a welcoming atmosphere, providing member service, assisting prospective members, and helping ensure the club follows company standards, policies, and applicable laws. The role includes routine audits, cash drawer balancing, data entry, inventory monitoring, stocking supplies, and helping members use club equipment and amenities. The position has no supervisory responsibilities.

This role operates in a fitness club environment and uses standard office and custodial equipment. The club may be loud on a regular basis. Work schedules are determined by business needs and may include mornings, evenings, weekends, overnight hours, or hours outside the regularly scheduled shift. Full-time and part-time availability depends on business need; the posting does not specify which type applies to this particular opening. Travel is not expected.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• CPR and AED certifications are required before working alone; uncertified employees may complete the training within their first 30 days of employment.
• Must be comfortable standing for long periods.
• Strong communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and proactively evaluate solutions to problems.
• Proficient ability to use Microsoft Office and a computer.
• Ability to handle sensitive and confidential information.
• Familiarity with Excel's mission, values, vision, and culture, as well as Planet Fitness's brand and operational requirements.

Responsibilities

• Perform assigned work duties to the best of one's abilities during the work shift.
• Monitor and maintain club cleanliness and atmosphere, conduct walkarounds, complete and reinspect cleaning or related tasks, and audit club presentation against Excel standards.
• Stay proficient with the Planet Fitness mobile app, including its content and updates.
• Complete required training to operate safely and efficiently; keep required certifications and training courses current.
• Audit and balance cash drawers daily.
• Enter and update prospective and current member information in tablets and the point-of-sale system.
• Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
• Provide a safe and secure environment and a high level of service for members.
• Stock retail and janitorial items for the next shift.
• Audit club inventory and communicate inventory-order recommendations to the GM, AM, and Shift Lead.
• Participate in team meetings.
• Communicate with, promote to, tour, and assist prospects and potential members.
• Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
• Help ensure the club complies with state and federal laws and insurance requirements.
• Operate and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while following applicable procedures.
• Assist the GM and represent the company at community events and outreach activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED