Member Services Rep Weekend Overnight
About The Position
The Member Services Rep provides member service and supports the safe, clean, and effective operation of a Planet Fitness club. The role monitors club cleanliness and atmosphere, maintains proficiency with the Planet Fitness mobile app, completes training, and conducts club walkarounds, audits, and re-inspections. The representative also assists members and prospects, supports membership promotions and operational strategies, and helps ensure the club complies with company standards, applicable laws, and insurance requirements. This role handles daily cash drawer balancing, member and prospect records, retail and janitorial stock, and inventory communication with the General Manager, Assistant Manager, and Shift Lead. It assists members with equipment and club amenities, including tanning, HydroMassage, and Total Body Enhancement, while following applicable procedures. The position has no supervisory responsibilities and may be full-time or part-time depending on business needs. Work schedules may include mornings, evenings, weekends, and overnight hours, and may change based on business needs.
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent required.
- CPR and AED certifications required before working alone; uncertified team members may complete the training within their first 30 days of employment.
- Comfortable standing for long periods.
- Strong communication skills with internal and external customers.
- Team-oriented, motivated, and well-organized.
- Ability to think critically and proactively evaluate solutions to problems.
- Proficient with Microsoft Office and computer use.
- Ability to handle sensitive and confidential information.
- Familiarity with Excel’s mission, values, vision, and culture, and with the Planet Fitness brand and operational requirements.
Responsibilities
- Perform assigned work duties to the best of their abilities.
- Monitor and maintain club cleanliness and atmosphere; conduct walkarounds, complete assigned cleaning tasks, and re-inspect those tasks.
- Stay proficient in the Planet Fitness mobile app, its content, and updates.
- Complete required training to operate safely and efficiently, and keep certifications and training courses current.
- Conduct regular audits to ensure the club is presentable and meets Excel standards.
- Audit and balance cash drawers daily.
- Enter and update prospective and current member information in tablets and the point-of-sale system.
- Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
- Provide a safe and secure environment and a high level of service for members.
- Stock retail and janitorial items for the following shift.
- Audit club inventory and communicate order recommendations to the GM, AM, and Shift Lead.
- Participate in team meetings.
- Communicate with, promote to, tour, and assist prospects and potential members.
- Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
- Help ensure the club complies with state and federal laws and insurance requirements.
- Operate equipment and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while following applicable processes and procedures.
- Assist the GM and represent the company at community events and outreach activities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
