Member Services Rep Full Time Overnight

Fitton Clubs•Fairborn, OH

10d•Onsite

About The Position

The Member Services Representative (MSR) is the first point of contact for members and guests, providing customer service and supporting a positive “Judgement Free” club experience. The role handles membership inquiries and transactions, assists prospective members, and helps maintain a clean, comfortable, and friendly club environment. This is an on-site, full-time overnight position reporting to the Club Manager or Assistant Club Manager. Overnight MSRs must pass the specified background check, obtain and maintain CPR/AED certification within company-required timeframes, and obtain tanning certification within the required timeframe. Bilingual English/Spanish applicants are encouraged to apply.

Requirements

Must be at least 18 years old.
Must work on-site; the position is not remote.
Overnight MSRs must submit to a background check covering a National Criminal Scan, National Sex Offender Registry, National Security/Terrorist Watch List, and County Criminal Search; continued employment depends on a satisfactory result.
Must obtain and maintain CPR/AED certification within required timeframes and maintain the physical ability to perform CPR/AED in an emergency.
Must obtain tanning certification within the company-required timeframe.
Upbeat, professional, positive attitude and strong work ethic.
Reliable, punctual, and dependable.
Professional, respectful, and solutions-oriented interactions with members and employees.
Commitment to cleanliness and creating a positive member experience.
Ability to learn and apply company cleaning practices, policies, and procedures.
Ability to read and follow verbal and written instructions.
Ability to perform CPR and operate equipment as needed.
Ability to verbally communicate in person and by phone to exchange information.
Normal vision and hearing, with or without correction.

Nice To Haves

Bilingual English/Spanish; encouraged to apply.
High school diploma or equivalent preferred.
Prior experience working in a club fitness setting.
Basic understanding of cleaning chemicals and safety standards.

Responsibilities

Greet members, prospective members, and guests in a friendly and professional manner.
Provide outstanding customer service and promptly respond to member questions and concerns.
Assist members with account inquiries, account changes, and billing questions.
Explain memberships, amenities, current specials, and upgrades; assist prospective members with tours and sign-ups.
Meet or exceed membership and customer service goals.
Check members into the club using the POS system and answer phones professionally.
Accurately process new memberships, cancellations, and payments.
Follow opening and closing procedures as assigned.
Inform the Assistant Manager or General Manager of issues as needed.
Perform assigned cleaning duties throughout the shift, including maintaining restrooms, locker rooms, and workout areas.
Return weights to their designated racks and regularly check the floor to keep the club clean, organized, and safe.
Refill cleaning stations and supplies as needed.
Obtain and maintain CPR/AED certification and obtain tanning certification within company-required timeframes.