Member Services Rep Overnight

Excel Fitness•Front Royal, VA

9d•Onsite

About The Position

The Member Services Rep supports daily operations at a Planet Fitness club, delivering member service and maintaining a clean, safe, presentable environment. The role involves helping prospects and members, handling membership information and cash drawers, maintaining inventory, and ensuring that club operations follow company standards, procedures, and applicable laws. The position has no supervisory responsibilities and may be full-time or part-time depending on business need. Work hours are scheduled within normal club operating hours and may include mornings, evenings, weekends, or overnight work; hours may change based on business needs. No travel is expected.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications required before working alone; uncertified employees may complete the training within the first 30 days of employment.
Must be comfortable standing for long periods.
Strong communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficient in Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Must meet the stated physical demands, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.

Responsibilities

Perform to the best of their abilities during the assigned work shift.
Monitor and maintain club cleanliness and atmosphere, conduct walkarounds, complete cleaning or associated tasks, and reinspect completed tasks.
Stay proficient in the Planet Fitness mobile app, including its content and updates.
Complete required training to operate safely and efficiently, and stay current on required certifications and courses.
Conduct regular audits to ensure the club is presentable and meets Excel standards.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
Provide a safe and secure environment and communicate with members to deliver a high level of service.
Stock retail and janitorial items for the following shift.
Audit club inventory and communicate inventory recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure the club complies with state and federal laws and insurance requirements.
Operate and assist applicable members with equipment and amenities, including tanning, HydroMassage, and Total Body Enhancement, in accordance with applicable processes and procedures.
Assist the GM and represent the company at community events and other outreach activities.