Member Services Associate

City of New York • New York, NY

4d

About The Position

The New York City Fire Pension Fund seeks a full-time Associate Retirement Benefits Examiner/Member Services Associate for its Member Services Unit. Under direct supervision, the associate supports retirement and probationary firefighter seminars, retirement paperwork sessions, and UFA and UFOA delegate seminars. The role also assists with beneficiary forms and survivor benefit applications, records member communications, and provides front desk coverage as directed by the Communications Coordinator. The position reports directly to the Unit Supervisor or the Unit Supervisor’s designee.

Requirements

• Meet one of the listed education and experience pathways: a relevant baccalaureate degree; a baccalaureate degree plus specified relevant experience; an associate degree or 60 semester credits plus specified relevant experience; a high school diploma or equivalent plus specified relevant experience; or a satisfactory equivalent combination of education and experience.
• For the listed education and experience pathways, relevant fields include mathematics, statistics, accounting, economics, finance, data analytics, project management, business administration, public administration, and actuarial science.
• Relevant experience may include analytical, administrative, or customer service work in a financial institution, retirement system, or pension, involving financial account management, complex financial inquiries, or regulatory compliance.
• Relevant experience may include mathematical, statistical, actuarial, or accounting computations in retirement or employee benefits plans, financial-institution customer service, or work applying laws, rules, and regulations and using statistical, actuarial, or similar tables.
• All candidates must have a four-year high school diploma or equivalent and meet one of the stated minimum education or experience thresholds.

Responsibilities

• Assist with coordinating and conducting retirement seminars, retirement paperwork sessions, probationary firefighter seminars, and preparations for UFA and UFOA delegate seminars.
• Conduct presentations at seminars and paperwork sessions as directed by the Communications Coordinator.
• Assist with registering members for retirement seminars and retirement paperwork sessions.
• Assist with preparing required paperwork for seminars and sessions.
• Ensure seminar paperwork is properly completed, including notarization, and distributed to the appropriate units.
• Record telephone, email, in-person, and mail communications and interactions.
• Assist with processing, filing, and accessing beneficiary forms.
• Assist with processing survivor benefits applications.
• Provide front desk coverage as directed by the Communications Coordinator.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level