Member Services Associate

Power Wellness • Chelsea, MI

5d

About The Position

The Member Services Associate provides high-level customer service to members, guests, and prospective members at the Chelsea Wellness Center. The role provides membership information, supports enrollment procedures, promotes ongoing customer satisfaction, and contributes to membership recruitment and retention. The schedule is mainly early mornings and day shifts.

Requirements

• CPR/AED certification is required within 90 days of hire.
• Excellent interpersonal and communication skills, with the ability to work with members in a positive, service-based manner.
• Ability to multitask and maintain a controlled, professional demeanor.
• Proficient computer skills.

Nice To Haves

• High school diploma or GED preferred.
• One-year certificate from a college or technical school preferred.
• At least six months of related experience or training preferred.
• Two to three years of sales, reception, and computer experience preferred.

Responsibilities

• Oversee service-desk interactions, including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check-in for scheduled appointments, receiving member feedback, handling lost and found items, and providing information about scheduled activities and events, including registration and fees.
• Promote and sell memberships and ancillary services, including personal training, massage therapy, medically integrated programs, and nutrition services.
• Schedule appointments through Compete business software, make reminder calls, process cancellations, and notify associates of appointments according to policy.
• Follow opening and closing procedures, balance drawers from daily sales, and apply credit card, check, and cash drawer policies and procedures.
• Enroll members through contracts by explaining memberships, obtaining signatures and payment, and providing the member handbook.
• Communicate effectively by radio with other departments as needed.
• Work toward established satisfaction metrics, including Secret Shops and Member Survey scores related to member and guest satisfaction.
• Maintain an average of five working shifts per month to ensure the ability to perform the job.
• Stand for the duration of a shift, generally three to six hours at a time.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED