Teller/Customer Service - Hollywood Branch
Space Coast Credit Union•HOLLYWOOD, FL
•$18 - $19•Onsite
About The Position
As a Member Service Specialist (Teller/Customer Service) at the Hollywood Branch, you will provide exceptional service by assisting members with deposits, loans, and new account processing. You will assess members’ needs, recommend appropriate SCCU products and services, and resolve issues efficiently. The role includes sales and service goals, transaction processing, account maintenance, cash balancing, and use of computer and online systems to complete accurate work. The position is full-time and follows branch operating hours, including alternating Saturdays.
Requirements
- High school diploma or equivalent.
- Bilingual in English and Spanish.
- Six or more months of customer service and/or cash handling experience preferred.
Nice To Haves
- Six or more months of customer service and/or cash handling experience.
Responsibilities
- Meet established sales and service goals by demonstrating effective sales and service skills.
- Consult with members about SCCU products and services and recommend additional offerings to meet their needs.
- Periodically serve as floor manager by assessing walk-in members’ needs, directing them to appropriate information sources, and maintaining lobby efficiency while minimizing wait times.
- Process deposits, withdrawals, payments, and sales of monetary instruments.
- Accurately balance cash, monetary instruments, and daily work to maintain member account integrity.
- Service existing deposit and loan accounts and assist members with transactions and account maintenance.
- Use computer terminals, online systems, and required commands, including general ledger fee and transaction codes, to produce accurate work.
Benefits
- Flexible schedule options.
- On-the-job training and opportunities for career growth, with priority given to internal promotions.
- Eligibility for a promotion after 12 months in a Member Service Specialist position.
- Eligible for one SCCU annual bonus.
- Medical, dental, and vision insurance.
- Employee Assistance Program.
- 401(k) match of 5%.
- HSA match.
- SCCU-paid short- and long-term disability insurance and life insurance.
- Tuition reimbursement after one year of service.
- 20+ days of PTO, birthday PTO, and 11 federal holidays.
- Discounts including lower rates on loans and credit cards, and no-fee SCCU accounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
